Articles
Customer Success KPIs: What CSMs Need to Know
What success metrics does your CSM team use? The KPIs you employ will be the same whether you're working with bigger enterprise clients or smaller startups. KPIs and success indicators are widely relied upon by customer success teams to determine whether they are giving their clients the proper amount of care and support. Here is what you need to know RIGHT NOW if your team is still attempting to determine which KPIs are appropriate for your clients.
clientsuccess.com
Best Practices
Not getting a response from you customer? Here are some tips from Mike Su
When you have a relationship with a consumer already established, reaching out to them can be easy. When the consumer doesn't try as hard as you do, or worse, doesn't reply at all, this can be very difficult. Here are some pointers and methods shared by Mike Su that may help you establish a rapport with your clients.
thesuccessleague.io
Coaching
Onboard yourself as a CSM in the first 90 Days
If you have not seen it yet, grab it now! This manual from Erika Villarreal will coach you through what to do in your first 90 days as a CSM to WOW your manager and leave a lasting impression, no matter what onboarding is in store for you.
subscribepage.com
Jobs
August CSM Jobs shared by SmartKarrot !
Thanks to Smartkarrot talent management! They have spent time each day searching the market for new CSM positions. They will keep posting what they uncover. If you would like to be notified whenever new job details are released, add your email to their list.
smartkarrot.com
Podcast
How to close a renewal with an upsell, A Podcast episode that you would want to listen to !
Anika Zubair chats with Irit Eizips, CCO & CEO at CSM Practice about how to close a renewal with an upsel. You can listen to the full episode with this link
planhat.com